SilverSpoonLab
Home Services
  • Machine Learning Engineer
  • Marketing Campaign ManagerPaused now
  • Resort Reviewer
Contact Us
Reviewer Program
EnglishČeština
Legal

Privacy policy

Last updated: 31 October 2026

This policy explains how SilverSpoonLab (“we”) handles personal data when you visit silverspoonlab.com, contact us, or apply for a role or trip. We process personal data in line with the EU General Data Protection Regulation (GDPR) and Czech data protection law.

1. Who is the controller

SilverSpoonLab, Brno-mesto, 602 00 Brno, Czech Republic.
Email: info@silverspoonlab.com

2. What data we process and why

SituationDataPurposeLegal basis
You email us as a businessName, work email, company, messageAnswering your enquiry, preparing a quoteSteps before a contract / legitimate interest (Art. 6(1)(b), (f))
We work togetherContact details of your staff, project informationDelivering the agreed services, invoicingContract and legal obligations (Art. 6(1)(b), (c))
You apply for a job or a tripName, contact details, CV, writing samples, availabilitySelecting candidates and reviewersSteps before a contract (Art. 6(1)(b))
You travel with us as a reviewerIdentity and travel details needed for flight and resort bookingsBooking travel, paying youContract and legal obligations (Art. 6(1)(b), (c))
You visit the websiteTechnical data such as IP address, kept in server logs by our hosting providerSecurity and running the siteLegitimate interest (Art. 6(1)(f))

3. Cookies

This website does not use advertising or analytics cookies. If that changes, we will update this policy and ask for your consent where the law requires it.

4. Data we process for our partners

When we work on a partner’s customer data (for example reviews, survey answers or chat transcripts), we act as a processor on the partner’s behalf and follow their instructions under a data processing agreement (Art. 28 GDPR). We use only the data a task needs.

5. Who we share data with

We share data only where needed: with service providers such as email and hosting providers, airlines and resorts (for reviewer trips), and our accountants and authorities where the law requires it. Some providers may process data outside the EU; in that case we rely on appropriate safeguards such as the EU Standard Contractual Clauses.

6. How long we keep data

Enquiries that don’t lead to cooperation: up to 2 years. Job and trip applications: up to 12 months after the selection ends, unless you agree to a longer period. Contract and accounting records: for the periods required by Czech law.

7. Your rights

You have the right to access your data, have it corrected or deleted, restrict or object to processing, and to data portability. Where processing is based on consent, you can withdraw it at any time. To use your rights, email info@silverspoonlab.com.

You can also complain to the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Praha 7, uoou.gov.cz.

8. AI tools

We use AI tools to support our work. Outputs are reviewed by a person, and we don’t make decisions about people based solely on automated processing.

9. Changes

We may update this policy. The date at the top shows the latest version.

SilverSpoonLab

B2B strategy, content and AI services for travel agencies, tour operators, DMCs, resorts and travel specialists.

Brno-mesto, 602 00 Brno
Czechia

Company

  • Services
  • Solutions by partner
  • How we work
  • FAQ

Careers

  • Reviewer Program
  • Resort Reviewer
  • Machine Learning Engineer

Contact

  • info@silverspoonlab.com
  • jobs@silverspoonlab.com
  • Privacy policy
© 2026 silverspoonlab.com · All rights reserved